Prevention & Diversion

Our shelters have adapted a Prevention and Diversion model, which has been highly successful. Each individual that is looking to access shelter at one of our emergency shelters must complete an assessment with our Prevention and Diversion Specialist. Within this assessment, our staff look to see if there are any natural supports that the individual can be diverted to prior to coming to shelter or within 48 hours. This could be family, or friends that can offer positive housing for them. When looking at diversion, we look at the “best fit” for the individual at the time, and their safety. In addition, we also work with individuals through prevention work to advocate with landlords, offer rental support, food boxes or gift cards to help individuals stay housed to prevent them from experiencing homelessness and accessing shelter. In 2023, we had a success rate of 26% of individuals being diverted from shelter.